Real Usha Sweets & Snacks is located in Floral Park, NY. We ship our orders via UPS Ground. Our orders normally ship within 1 to 2 business days from when we receive them.
Most orders are shipped within one business day of entry, but this is not guaranteed, especially during the diwali, winter & holiday season. Items may be backordered or there may be other reasons why we cannot ship right away. This chart tells you how many business days it will take your package to arrive from when it leaves our store in Floral Park, NY 11004
We do not send the product to Hawaii, Puerto Rico & Virgin Islands by Ground shipment. Customer should pick Air delivery for these destinations.
UPS Ground Map
Complaints, Refunds and Cancellations
Any complaint about quality and/or quantity should be reported to us within the first 12 hours of receiving shipment.
Due to the perishable nature of our products we can entertain refunds within 24 hours only. We must receive the product back to process the refund. We will not pay the shipping cost for return shipment of the products. RESTOCKING FEE of 20% is applicable in all cases of return of the product.
If the shipment is delayed on behalf of UPS because of factors beyond our control, we don't entertain refund. You will be informed within 12 hours of your shipment tracking number along with the info you can use to contact their toll free line. None of the Shipping Companies (UPS) give refund for unusual Weather condition.
If the order is cancelled after placement, 10% of the order will be charged as a processing fee.
Customer while placing the order is supposed to have understood and agreed with all the details in above mentioned clauses.